A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...
In an era where strategic vision often dominates business discourse, Dame Alison Rose's transformation of NatWest ...
Deluxe’s journey from paper-based processes to cognitive automation with UiPath shows how established enterprises can evolve ...
Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice ...
Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...
Crime rings are hiring accomplices to steal replacement debit cards from mailboxes or pick up old debit cards from homes as ...
Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...
North Korea has introduced automated call menus for banking customer service as the regime expands electronic payments to ...
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The heartbeat of modern communication
The heartbeat of modern communicationBy Tiana Cline for CellfindJohannesburg, 02 Oct 2025 Workflow automation triggers are becoming the heartbeat of modern business communication. In business, ...
Q2 2025 Earnings Call September 29, 2025 8:00 AM EDTCompany ParticipantsDai Kun - Founder, Chairman & CEOFeng Lin - ...
No industry is set in stone. Indianola-based Cemen Tech has been shaking up – or vibrating – the cement and concrete industry ...
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