A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

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Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

With this simple, all-in-one solution you can create a stunning site with no technical know-how, but could Wix be a bit too simple for you?

An inherent principle of publication is that others should be able to replicate and build upon the authors' published claims. A condition of publication in a Nature Portfolio journal is that authors ...

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999, and won ...