At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

The Fund had a strong second quarter, outperforming its benchmarks, the Russell 1000 Growth Index and the S&P 500 Index. Read ...

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

From launching satellites to winning global competitions, discover how students are rewriting the future of education. Don’t forget to like, share, and subscribe for more inspiring conversations on ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

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A real estate industry association in Hong Kong is urging the government to set up a HK$20 billion ($2.6 billion) fund to invest in distressed properties to help prevent systemic financial risks. Hong ...

Live Arts' production of "Airline Highway," which opens Friday, invites the audience to "think of New Orleans as ...