Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Amazon said its cash CapEx was $34.2B in the third quarter and the company has spent $89.9B so far this year. The e-commerce giant noted that it will continue to make significant investments, ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

But if they’re wrong in downplaying the risk of an AI bubble bursting, those paying the price could be the Americans footing ...

As we come to the end of October, we also close out cybersecurity awareness month. While the internet can be a wonderful tool ...

General Motors announced Monday it plans to shutter a metro Atlanta technology center, laying off hundreds of employees.

Good morning, everyone, and welcome to Portland General Electric Company's Third Quarter 2025 Earnings Results Conference Call. Today is Friday, October 31, 2025. This call is being recorded.

After a steep slide earlier this year, shares of Advanced Micro Devices (NASDAQ: AMD) have rebounded strongly in the second ...

When the lights go out, we return to the fundamentals of what care truly means: connection, observation, presence, skill. And ...