Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Amazon said its cash CapEx was $34.2B in the third quarter and the company has spent $89.9B so far this year. The e-commerce giant noted that it will continue to make significant investments, ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

But if they’re wrong in downplaying the risk of an AI bubble bursting, those paying the price could be the Americans footing ...

As we come to the end of October, we also close out cybersecurity awareness month. While the internet can be a wonderful tool ...

General Motors announced Monday it plans to shutter a metro Atlanta technology center, laying off hundreds of employees.

Senior Correspondent SNAP benefits at risk due to the government shutdown, the AG putting Big Tech on trial, and more Length: ...