Kenya is pitching Konza Technopolis to BPO investors with infrastructure-ready space, a national data center and a framework ...

Malta will reduce direct referrals of 1400 helpline callers to private hospitals but keep outsourcing services from Mater Dei ...

Goldman Sachs estimates AI could displace up to 9% of workers, roughly one in 11, with job losses likely to concentrate in ...

FourNet has acquired Glasgow-based SVL Business Solutions, creating a CX business with more than 230 people, over 450 ...

Cognizant has agreed to acquire DyFlex Solutions, an Australia-based SAP Platinum Partner with over 300 people and delivery ...

Black Book found 97% of hospital leaders with outsourced RCM deals rate net financial benefit after all costs as essential ...

Select VoiceCom's COO and an agent have each spent 16 years at the 18-year-old Cebu contact center; six of 17 staff named in its feature have 15 or more.

Numera, an accounting and finance-as-a-service platform backed by Astira Capital Partners, has acquired fractional CFO firm ...

NIIT Limited has appointed Anish Sarkar, former CEO of Mercer India and head of Pluxee India, as chief executive, effective ...

CommonSpirit Health expects to finish bringing its revenue cycle in-house from Conifer on Oct. 30, when its South region ...

PEZA is pitching the Bicol Region to IT-BPM and tech manufacturing investors, with Inspiro among the firms weighing an ...

CBA says its new Bengaluru office complex does not signal more offshoring, with its CEO saying the bank has no plans to add ...