By what percentage will after-call work be reduced when call summarization AI is introduced?Recalculating the hypothetical example from the reference article (these are fictional numbers used for ...

Agent Studio lets fleets create AI tools for hours-of-service monitoring, reporting and driver support, including agents that ...

ColorOS 17 for OnePlus brings Agent Mode, AI Call Guard, smoother animations, privacy tools and India beta access. Here are ...

I am an agent for NTT, and I am calling about your fiber-optic line.”“Your current contract will become cheaper. Please let ...

AI agents can use valid credentials to perform actions beyond their assigned permissions, creating risks that traditional ...

Observe.AI has a blunt shorthand for how quality assurance used to work: "QA on 2% of calls." It's a vendor line, sure, but ...

After struggling with high call volume — especially during Medicare open enrollment — eHealth turned to voice AI agents for ...

Astra launch and Meta patched its Muse agent after AI agent hacks, while scholars urged independent safety evaluation.

AI took over routine calls at IKEA. Instead of layoffs, 8,500 call center staff were retrained as remote design advisors.

Community Health Network deployed AI agents to help navigate consumers through the common logjams that keep them from using ...

AI agent adoption is just getting started. AI agents need far more networking than model training ever did. And more and more ...

The Waukesha County Communications Center uses the Aurelian AI platform to triage calls, helping dispatchers focus on true ...