AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese. This makes ...

Digital and physical impetuses combined to create a new feature unveiled this week on The Cov's economic development website: ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Research firm MarketsandMarkets valued the current retail artificial intelligence market at $31.12 billion globally and expects it to reach $164.74 billion by 2030, growing at a compound annual rate ...

By leveraging the enormous benefits of a cloud-based omni-channel contact center that features advanced communication tools and AI-powered chatbots, real estate agents can provide personalised and ...

We have primarily worked with chat bot versions of generative AI in which we enter a prompt ... AI agents start by gathering data from a variety of sources, including customer interactions, ...

SK Telecom has announced a new initiative to expand its AI capabilities by creating an “AI Infrastructure Superhighway.” The national network will rely on advanced data centres, cloud-based GPU ...

Create ethical guidelines, and educate teams on identifying AI biases. In the context of customer service, this might involve ...

NEXT Insurance covers more than 1,300 professions and lets you buy a policy online. Find out if it's right for your small ...

Similarly, chatbots and virtual assistants streamline customer service, answering queries and setting appointments instantly.

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...