A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Bots that provide inaccurate information Giving the run-around to customers seeking a real person Using ineffective and ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

Agentforce is already being used by several big names, with the CRM giant claiming its AI agents aren't here to reduce jobs ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

Nearly half of consumers say they don’t trust information from chatbots. Transparency and guardrails are key to building that ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.

An analytics guy’s fascination with artificial intelligence. The growing popularity of a public art display featuring a ...

A new report from J.D. Power analyzes if mortgage customers are prepared for AI-powered chatbots. The signs are encouraging.

The agency is concerned consumers often face a 'maze' of chatbots and automated tools when trying to resolve problems at an ...