An ambitious retail launch tested Talcott's technology team, with lessons on maintaining service and experimenting with AI.

Saying "included therein" to every customer is like a legally binding ritual.Working in a call center already requires a special kind of patience, but this situation took it to another level. The job ...

A powerful lesson from Starbucks: when employees feel heard, they’re better equipped to create meaningful experiences for ...

The 2026 CHANGAN Middle East and Africa (MEA) Skills Competition brought together 47 professionals in Muscat on October 23–25 to compete in customer service and sales skills. Selected through several ...

Businesses should weigh AI’s cost savings against its impact on customer experience, loyalty, and the human connections.

The experience aboard Emirates’ Dubai-Lagos flight highlights how Nigerian businesses can build customer loyalty through consistent courtesy, patience, respectful communication and service that ...

"It's a great product, but it just won't sell."Many business owners struggle with this very problem.They explain the product's features. They run advertisements. They try lowering the price. Yet, the ...

The business of "online funeral referral sites" was thought to have growing demand due to an aging population. Although the major company DMM.com entered this market aggressively, it completely ...

Amazon, Target and Nordstrom lead AI retail recommendations, challenger brands break through, and four retailers ...

After 10 years, I've learned building a business that endures means creating an organization that can adapt when reality inevitably changes.

ISJ hears from Ritchie Nanda, Founder and CEO of Cerebera about his 40 years of leadership, lessons and business management.

On March 27, 2026, Yamaha Corporation, Yamaha Music Japan, and Yamaha Music Foundation launched Yamaha Music School Online, a ...