A new ‘swim school’ is set to open in suburban Preston. Planning chiefs have given the go-ahead to the creation of a pool in ...

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

We all know that, but it certainly makes the existing exposure you’ve got much easier to find, much easier to exploit, and we ...

The Ngorongoro Conservation Area Authority (NCAA) has urged its employees to apply skills acquired during a five-day training ...

The experience aboard Emirates’ Dubai-Lagos flight highlights how Nigerian businesses can build customer loyalty through ...

The business of "online funeral referral sites" was thought to have growing demand due to an aging population. Although the major company DMM.com entered this market aggressively, it completely ...

After 10 years, I've learned building a business that endures means creating an organization that can adapt when reality inevitably changes.

ISJ hears from Ritchie Nanda, Founder and CEO of Cerebera about his 40 years of leadership, lessons and business management.

Surviving Christmas starts with a resilient supply chain. Here's how to make it happen in time for the festive rush.

Nobody enjoys finding an object in their food or drink that doesn’t belong there, but that’s what happened to Jo (@jordynboldin on TikTok) when she made a recent trip to McDonald’s for a Diet Coke.

That Hurricane Isaias didn’t ruin more lives or property is not because Florida got smarter about predicting windstorms. It’s ...

Businesses should weigh AI’s cost savings against its impact on customer experience, loyalty, and the human connections.