The Bank of England has seen a rise in the number of banknotes in circulation, despite fewer cash transactions, as households build safety nets amid economic uncertainty and recent cyber-attacks on bu ...

The proportion of helpline interactions that are caused by the departments’ errors and delays, or by a mistake on the part of the user, has risen sharply in recent years The proportion of calls to HM ...

The latest name-and-shame list, published by HMRC, covered NMW investigations that concluded between 2015-2022 – well before the latest changes that came in this April – and shows how 518 employers ...

A National Audit Office report published in May stated that HM Revenue & Customs recovered £3bn from wealthy UK residents in 2023-24, which was £1bn more than the estimated tax gap for wealthy ...

In the statement, Charles also added that, after concluding their most recent audit, that HMRC found that the pub - which has a combined annual payroll in excess of £1,400,000 - was now paying ...

Officials said the outage was not connected to the phishing attack. Last year, the National Audit Office, the public spending watchdog, said HMRC’s customer service was “in a declining spiral”.

Hunters Bingley & Shipley has passed an HMRC audit of its anti-money laundering practices with Coadjute’s Assured Compliance service.

An HMRC spokesman said: “It costs HMRC just half a penny to collect every pound of tax revenue, and the National Audit Office has said our compliance work provides good value for money.

MPs have criticised HM Revenue and Customs (HMRC) for splurging £100m on senior staff while cutting back on helpline workers. The tax office’s soaring salary bill comes as call wait times ...

The tax system is becoming more expensive and less trusted as HM Revenue & Customs (HMRC) struggles to modernise, a committee of MPs has warned.

HMRC has announced plans for a new SaaS CRM platform to manage citizen tax interactions, and a preliminary market engagement notice has been issued to invite bids and engage with potential suppliers.

An HMRC spokesman said: “It costs HMRC just half a penny to collect every pound of tax revenue and the National Audit Office has said our compliance work provides good value for money.