MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online instead ...

The figure for the number of callers cut off was published by the National Audit Office (NAO) in May last year, but MPs have highlighted it among fears HMRC was running down its own helpline.

The number of calls the taxman is answering has halved in a decade, despite increasing fines and interest on late payments.

HMRC Self Assessment Tax Returns are due in today - the experts share their tips on what to check before you press send ...

But HMRC hit back strongly, with Jim Harra, First Permanent Secretary and chief executive of the revenue body describing the committee’s claims around HMRC’s customer service as “completely baseless”.

MPs have accused HMRC of deliberately running a poor phone service for customers in an attempt to push them online instead.

Thanks to Married Tax Allowance, couples who are married or in a civil partnership can increase their tax-free take-home pay ...

He claimed the increase highlighted a “worrying shift” and declared it a “blatant cash grab” from the department. The expert ...

R&D tax relief is a unique area of tax with tricky rules and guidance that changes year to year, are HMRC's resources the best way to stay informed?* ...

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...