The number of calls the taxman is answering has halved in a decade, despite increasing fines and interest on late payments.

Post Office campaigner hit out at an HMRC extension to a contract with the IT firm at the heart of the scandal ...

PricewaterhouseCoopers is currently undertaking a review of the HMRC breach. Malcolm Etchells, managing director of email monitoring vendor Waterford Technologies, argued that the ICO should be ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...

“All of [HMRC’s] customers have a legal obligation to pay their taxes so it has a responsibility to engage with them,” said Sir Geoffrey Clifton-Brown, chair of the public accounts committee.

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.