HM Revenue and Customs’ costs of collecting tax have risen by 15% in four years, the National Audit Office also found ...

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HMRC is to end the 'scandalous' practice of overtaxing pension withdrawals and forcing savers to claim refunds. It has bowed to pressure after pensioners had to reclaim £1.3billion of their own ...

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HM Revenue and Customs (HMRC) is to end the “arcane” practice of emergency taxing pensioners on their retirement savings. Almost half a million people have paid too much tax since 2015 because ...

Unfortunately, HMRC applied "emergency tax codes" to these withdrawals, often resulting in pensioners being taxed far more than necessary. As a result, over 470,000 people have had to claim refunds, ...

But HMRC hit back strongly, with Jim Harra, First Permanent Secretary and chief executive of the revenue body describing the committee’s claims around HMRC’s customer service as “completely ...

Have you found this content useful? Use the button above to save it to your profile. The public accounts committee (PAC) has raised concerns that HMRC has “sought to degrade its telephone service to ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times have reached record levels. The tax office strongly refutes the report ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.