HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...

“All of [HMRC’s] customers have a legal obligation to pay their taxes so it has a responsibility to engage with them,” said Sir Geoffrey Clifton-Brown, chair of the public accounts committee.

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.