Hundreds of millions of people are turning to chatbots to help figure out what's wrong with them. Doctors say that's not always a bad thing. In fact, many are using it themselves.

I don’t think people should have to go through 18 years of brain cancer to understand their own health records,” writes Liz Salmi.

Sick with pneumonia and a blood infection, Paula Krawiec said her 77-year-old mother waited 24 hours to see a doctor in the ...