Amazon said its cash CapEx was $34.2B in the third quarter and the company has spent $89.9B so far this year. The e-commerce giant noted that it will continue to make significant investments, ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

But if they’re wrong in downplaying the risk of an AI bubble bursting, those paying the price could be the Americans footing ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

General Motors announced Monday it plans to shutter a metro Atlanta technology center, laying off hundreds of employees.

Senior Correspondent SNAP benefits at risk due to the government shutdown, the AG putting Big Tech on trial, and more Length: ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make ...