Diginomica2m
Salesforce Service Cloud - moving from incremental to exponential AI benefits
Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally ...
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ServiceNow CTO gives a reality check on the impact of AI agents - what’s real right now and the future opportunity
One of the founders of ServiceNow, Pat Casey, gives diginomica a ‘on the ground’ assessment of how organizations should be ...
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Are you ready to take things personally?
It's nothing personal - or is it? Peter Coffee of Salesforce considers the future of personalization at scale with a ...
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Enterprise hits and misses - enterprises take on AI hallucinations, California's governor vetoes AI safety bill, and malware gets personal
This week - can enterprise AI reduce hallucinations - and why does the topic get my dander up? California's governor vetoes ...
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Tercera 30 offers a snapshot of technology services in flux
Where are the growth opportunities in technology services? This year's edition of the Tercera 30 paints a picture of an ...
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Digital health – how medical devices and AI are failing ethnic minority patients
During the COVID pandemic, we heard that Black, Asian, and minority ethnic patients had a higher mortality rate. But is the reality that the seriousness of their condition was missed by common medical ...