Microsoft is offering a voluntary exit package to about 60,000 employees, roughly a quarter of its workforce, in the U.S., ...

NLB Services has named Dr Varun Sachdeva CEO of its India business, with a remit spanning RPO, staffing, global capability ...

NAB will cut up to 2,500 roles, about 6% of its workforce, in FY27, and a union says around 180 roles will be offshored to ...

Kenya is pitching Konza Technopolis to BPO investors with infrastructure-ready space, a national data center and a framework ...

Malta will reduce direct referrals of 1400 helpline callers to private hospitals but keep outsourcing services from Mater Dei ...

Black Book found 97% of hospital leaders with outsourced RCM deals rate net financial benefit after all costs as essential ...

FourNet has acquired Glasgow-based SVL Business Solutions, creating a CX business with more than 230 people, over 450 ...

Goldman Sachs estimates AI could displace up to 9% of workers, roughly one in 11, with job losses likely to concentrate in ...

Cognizant has agreed to acquire DyFlex Solutions, an Australia-based SAP Platinum Partner with over 300 people and delivery ...

Select VoiceCom's COO and an agent have each spent 16 years at the 18-year-old Cebu contact center; six of 17 staff named in its feature have 15 or more.

Numera, an accounting and finance-as-a-service platform backed by Astira Capital Partners, has acquired fractional CFO firm ...

CommonSpirit Health expects to finish bringing its revenue cycle in-house from Conifer on Oct. 30, when its South region ...