BMC Remedy Knowledge Base - Search Videos

BMC Digital Workplace 20.02: Providing knowledge articles and reviewing their effectiveness

YouTubeBMC Helix Product Documentation

BMC Digital Workplace 20.02: Providing knowledge articles and reviewing their effectiveness

This video shows you how to provide end users with knowledge articles and get feedback. It demonstrates how a BMC Remedy ITSM administrator can review the reports on knowledge articles, which helps boost effectiveness of self-help resources. For more information on this topic, see https://docs.bmc.com/docs/display/dwpadv2002/Enabling+self ...

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Helix ITSM Overview

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